To fulfill our mission and vision, and live out the County’s core values of customer service, continuous improvement, diversity and inclusion, employee engagement and workforce development, we make the following promises:
We promise to engage with you, building strength and health by:
We promise to see the whole person and respond to you by:
We promise to support you in meeting community and patron needs by:
Through these promises, Hennepin County Library will remain a national leader of library service, innovation and excellence, and will become a library system that is community-based and patron-focused — one that holds up excellent staff as the heart of our service.
In 2016, we reviewed our strategic plan (2011-2025) and reframed its objectives within promises to our communities, patrons and staff. We clarified and combined some objectives and removed others that were complete or obsolete. We also incorporated Hennepin County’s core values, which have been guiding our work since 2013.
The result is a reframed strategic plan that holds our mission and vision constant while emphasizing key stakeholders and objectives, and supporting our County Board directive to provide excellent library service to residents. We will review our strategic plan again for relevance into 2020-2025.