Pay Fines Online
Beginning April 2, Library customers will be able to charge their overdue fines and lost book fees to their Visa and MasterCard credit and debit cards online. They can pay online from home or from a computer at one of the 26 libraries. Minimum payment is $2.00
"Hennepin County Library is always looking for ways to meet the needs of our customers," says Amy Ryan, library director. "This service will provide added convenience and privacy for them."
Customers can log on to the Library’s website, click on "My Account" and follow the step-by-step instructions. Library card, PIN and credit card information will be required to complete the transaction.
Customers can choose to pay the entire amount owed or make a partial payment (minimum of $2 per transaction). Customers will not be charged a transaction fee.
On Apr 4, 2007 at 3:14 PM, Dennis wrote:
HCL should be more aggressive in collecting fines. This is a great revenue source to help improve the collection.
On Apr 8, 2007 at 8:27 PM, Max P wrote:
I was incredulous reading Dennis's comment. Which branch does he frequent? My experience with HCL has been that fine collection is EXTREMELY aggressive. Why, I myself have financed the purchase of a whole shelf of books...!
On Apr 10, 2007 at 10:46 AM, carole wrote:
i think it's cool that library now has pay your fines on line. i whised they had it before. as i have to depend on people to get to the library and back.
On Apr 12, 2007 at 1:47 PM, Brook wrote:
My current fine is less than $2.00, so does that mean the button doesn't show up to pay online?
To really give this exposure why don't the web admins have the total outstanding fines on the front page?
Oh, is this PCI/CISP certified?
On Apr 12, 2007 at 3:46 PM, Glenn P. wrote:
Brook, yes the button appears only when users have $2 or more in charges. We use Nova Information Systems. According to their website "NOVA Network has been validated PCI, CISP and SDP compliant, assuring your clients and your institution we maintain the highest information security standards to protect your data."
On Apr 16, 2007 at 6:07 PM, Cathy Fischer wrote:
In order to make this a little more user-friendly, the e-mail address should not be required. Staff works with customers who might wish to pay their fines online in the library but don't have an e-mail address or don't wish to give it out.
On Apr 19, 2007 at 4:44 PM, Glenn P. wrote:
At this point our vendor requires an e-mail address (you can enter a pseudo-address if you have none). The Library has asked that this be changed.
On May 4, 2007 at 11:36 PM, wrote:
Thank you!!! I have been waiting for this for a long time. I admit that we often have fines due to overdue libary materials, and we put off paying them simply because it's not very convenient. Thank you so much for making this option available - busy families everywhere are extremely grateful!
