Hennepin County Library promotes full and equal access to information and ideas, the love of reading, the joy of learning, and engagement with the arts, sciences and humanities.

• Outstanding customer service.

• High quality staff at levels that reflect the library system's impressive level of use and mirror staffing allocations found in excellent libraries nationally.

• Library collections that are broad in scope and depth and in myriad formats and that encompass the range of human thought and expression and meet the needs and expectations of an increasingly diverse clientele.

• Widespread incorporation of new and emerging information technologies as an integral component of overall service.

• Convenient, inviting and up-to-date facilities that meet the growing expectations of users for adaptability to new technologies, separate areas for children as well as young adults, quiet spaces for study/research, and designated space for meetings and programs.

• A wide range of educational and cultural programming.

• Active involvement in the community.

Creativity:

• We are creative.
  
• We encourage personal initiative, take responsible risks and use innovation in our planning and delivery of service.

Customer Service:

• We provide outstanding customer service to our community and colleagues.

Diversity:

• We celebrate diversity within the community and staff.
• We strive to ensure that all people feel that their needs have been addressed, that they are valued and that their communities are represented.

Flexibility:

• We build on our distinguished past, embrace an ever-changing present, and welcome a challenging future.
• We seek new ideas, collaborations and partnerships to deliver outstanding service.

Public Service:

• We are proud to be employees of the Hennepin County Library.
• We strive to maximize the use of public funds by managing resources to ensure broad and equitable access to library materials and services.

Respect:

• We respect one another as peers and colleagues, seeking to solve problems and reach decisions through genuine dialogue and consensus.
• Regardless of our classification, we are accountable to our community and coworkers.

Sense of Humor:

• We welcome and encourage a sense of humor which fosters a relaxed and friendly work environment and provides a counter to stress.

Trustworthiness:

• We are accessible to people when needed for help, advice, information or direction.
• We listen openly to peopleÕs ideas, regardless of their position in the organization.
• We provide information accurately and openly without hidden agendas.
• We talk about groups or individuals only in ways one would be willing to talk in their presence.
• We make sincere attempts to meet all commitments.
• We champion each others work and help one another be successful.