| 3.1 | All library users receive consistent service in terms of time, amount, and type of materials consulted. |
| 3.2 | Initial transactions with users are completed before another contact is initiated. When both in-person and telephone library users require assistance, the in-person user will receive first priority. |
| 3.3 | HCL will provide access to adaptive technologies such as TDDs, Arkenstone readers, Braille printers, and magnifiers for library users who request them. |
| 3.4 | Suburban Hennepin County residents who are homebound may be referred to HCL Outreach for library and information services. |