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Talk to the hand : the utter bloody rudeness of the world today, or, six good re
Lynne Truss
Adult Nonfiction BJ1533.C9 T78 2005

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From Publishers' Weekly:

This isn't a book about good manners, per se. Instead, the British author of Eats, Shoots and Leaves sets out "to mourn... the apparent collapse of civility in all areas of our dealing with strangers; then to locate a tiny flame of hope in the rubble." It's a plea to show some consideration to others, especially in certain areas: (1) "Was That So Hard to Say?" ("thank you"); (2) "Why am I the One Doing This?" (e.g., punching doggedly through the automated switchboard); (3) "My Bubble, My Rules" (forcing others to listen to a private conversation on a mobile phone); (4) "The Universal Eff-Off Reflex" (outrage when antisocial behavior is pointed out); (5) "Booing the Judges" (active disrespect for the umpire, the older person, anyone in authority); and (6) "Someone Else Will Clean It Up" (e.g., rubbish tossed out the car window). Truss expounds on these themes with fine ire, mordant humor and many examples, but it must be said that the result is not so much a book as a heavily padded magazine article. Not that this will bother the many book buyers who will tuck it lovingly into the Christmas stockings of their somewhat discomfited nearest and dearest. Agent, Anthony Goff. (On sale Nov. 8) (c) Copyright PWxyz, LLC. All rights reserved

From Library Journal:

In her previous work, the best-selling Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation, Truss linked proper punctuation with respect for the English language. Now, she aims her wry wit at what she sees as the incivility of everyday life in the 21st century, as exemplified by the current expression, "Talk to the hand, coz the face ain't listening." Truss examines the death of civil language, the transfer of customer service from those who serve the customers to the customers themselves, the refusal to live by any rules but one's own, the pervasiveness of profanity, the dismissal of criticism, and the universal lack of responsibility. Each examination is not merely an opportunity to rant but a thoughtful and well-researched effort to understand the behavior. Two of the most engaging (and surprising) discussions focus on the public use of cell phones and the increasingly knee-jerk use of a certain profanity, in all its variations. Although Truss makes use of some British expressions and celebrities, and indeed concentrates more on Britain than the United States, American readers can nevertheless appreciate her passion and irreverence. Highly recommended for public libraries, especially where Eats, Shoots & Leaves has been popular.-M.C. Duhig, Carnegie Lib. of Pittsburgh (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

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