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Made to stick : why some ideas survive and others die
Heath, Chip.
Adult Nonfiction HM1033 .H43 2007

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From Publishers' Weekly:

Unabashedly inspired by Malcolm Gladwell's bestselling The Tipping Point, the brothers Heath Chip a professor at Stanford's business school, Dan a teacher and textbook publisher offer an entertaining, practical guide to effective communication. Drawing extensively on psychosocial studies on memory, emotion and motivation, their study is couched in terms of "stickiness" that is, the art of making ideas unforgettable. They start by relating the gruesome urban legend about a man who succumbs to a barroom flirtation only to wake up in a tub of ice, victim of an organ-harvesting ring. What makes such stories memorable and ensures their spread around the globe? The authors credit six key principles: simplicity, unexpectedness, concreteness, credibility, emotions and stories. (The initial letters spell out "success" well, almost.) They illustrate these principles with a host of stories, some familiar (Kennedy's stirring call to "land a man on the moon and return him safely to the earth" within a decade) and others very funny (Nora Ephron's anecdote of how her high school journalism teacher used a simple, embarrassing trick to teach her how not to "bury the lead"). Throughout the book, sidebars show how bland messages can be made intriguing. Fun to read and solidly researched, this book deserves a wide readership. (Jan. 16) (c) Copyright PWxyz, LLC. All rights reserved

From Library Journal:

Chip Heath (organizational behavior, Graduate Sch. of Business, Stanford Univ.; Rumor Mills) and brother Dan (consultant, Duke Corporate Education; cofounder, Thinkwell) team up on a tacky topic. They borrow the "stickiness" metaphor from Malcolm Gladwell's The Tipping Point, which examined the social forces causing ideas to make the leap ("tip") from small to large groups. The Heaths focus on the traits that contribute to an idea's ability to catch on, or "stick." Urban legends-like the one about the traveling businessman who is drugged and wakes up minus a kidney-are prime examples of such stickiness. While totally untrue, these tales make for great retelling, and we seem primed to fall for them. Using engaging examples from around the world, the authors illustrate the six principles of stickiness: Simplicity, Unexpectedness, Concreteness, Credibility, Emotions, and Stories (SUCCES!). Their fun-to-read book will appeal to communicators in every field who want their messages to be more effective. Highly recommended for public and academic library business or psychology collections.-Carol J. Elsen, Univ. of Wisconsin Lib., Whitewater (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

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