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The complete idiot's guide to coping with difficult people
Uhl, Arlene.
Adult Nonfiction HF5548.8 .U39 2007

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Summary: Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people--from strangers and co-workers to friends and family--by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. --Jargon-free, practical advice and strategies--for home and at work --Unique approach based on behavioral patterns, not simply personality types --Includes tactics on diffusing tense encounters in any situation --Features tips for "cutting the cord" when personal relationships become too difficult


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