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Defusing angry people : practical tools for handling bullying, threats, and viol
Fauteux, Kevin
Adult Nonfiction 152.47 F 2011
Fauteux, Kevin
Adult Nonfiction 152.47 F 2011
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| Contents | Page |
|---|---|
| Introduction | p. 1 |
| Chapter 1 - Knowing Yourself: The First Tool of De-Escalation | p. 11 |
| Calm Yourself | p. 13 |
| Parasympathetic Nervous System | p. 17 |
| Calm is Not Doing Nothing | p. 19 |
| Counter-Transference and Anger | p. 22 |
| Identify and Calm Your Anger | p. 29 |
| Chapter 2 - Listening to Frustration | p. 31 |
| Listening | p. 31 |
| Active Listening | p. 40 |
| Acknowledge Anger | p. 43 |
| Empathy | p. 48 |
| Verbalize Anger | p. 51 |
| Clarification | p. 53 |
| Problem Solving | p. 56 |
| Tips for Effective Listening | p. 60 |
| Chapter 3 - Defensive Anger | p. 61 |
| Defuse Defensive Anger | p. 67 |
| Validate Defensive Anger | p. 71 |
| Set Limits to Anger | p. 76 |
| Narcissistic Anger | p. 80 |
| Know Your Limits | p. 87 |
| Chapter 4 - Difficult Angry People | p. 89 |
| Disengage the Difficult Person's Contest | p. 94 |
| Defuse Difficult Anger | p. 97 |
| Keep Your Anger in Check | p. 103 |
| Chapter 5 - Hostility | p. 105 |
| Hostile Body Language | p. 110 |
| Defuse Hostility | p. 115 |
| Defuse Hostile Anger | p. 124 |
| Signs of Hostility | p. 130 |
| Chapter 6 - Rage | p. 131 |
| Control Rage | p. 136 |
| Defuse Rage | p. 137 |
| Stay in Control | p. 142 |
| Chapter 7 - Threats | p. 143 |
| Threat Assessment | p. 144 |
| Defuse Threatening Anger | p. 152 |
| Be Prepared | p. 154 |
| Do Not Threaten Back | p. 156 |
| Acknowledge Threat | p. 159 |
| Alternative Solutions | p. 161 |
| Establish Consequences | p. 163 |
| Deal with Threatening Behavior | p. 165 |
| Sociopathy | p. 168 |
| Defuse the Sociopath | p. 171 |
| Psychosis | p. 172 |
| Defuse the Psychotic | p. 174 |
| Substance Abuse and Aggression | p. 177 |
| Defuse Alcohol/Drug Induced Anger | p. 182 |
| Provide Alternative Options | p. 187 |
| Chapter 8 - Violence | p. 189 |
| Protect Yourself | p. 192 |
| Try to Stay Calm | p. 193 |
| Face Your Assailant | p. 195 |
| Use Self-Defense | p. 197 |
| Learn Self-Protection | p. 199 |
| Chapter 9 - Post Assault Debriefing | p. 201 |
| Assess Your Encounter with an Angry Person | p. 204 |
| Conclusion | p. 205 |
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