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Defusing angry people : practical tools for handling bullying, threats, and viol
Fauteux, Kevin
Adult Nonfiction 152.47 F 2011
Fauteux, Kevin
Adult Nonfiction 152.47 F 2011
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Summary: We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives. The daily aggravations and annoyances that frustrate people seem to anger and even enrage them more than ever before.
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