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Attention all passengers : the airlines' dangerous descent -- and how to reclaim
McGee, William J.
Adult Nonfiction HE9803.A4 M44 2012

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ContentsPage
Author's Notep. ix
Acknowledgmentsp. xi
Prologue: Flying Sucksp. 1
1 - Sit Down and Shut Up or We'll Turn This Plane Around: Why Airline Service Has Collapsed and Air Rage Is Soaringp. 11
2 - What Happened to the Airlines?p. 43
3 - Collusion and Confusion: How Airlines Don't Play by the Rules-and How Passengers Payp. 71
4 - So You Think You've Found the Lowest Farep. 87
5 - A Mad Race to the Bottom: How Airlines Mistreat Employees, Outsource, and Ignore Passengersp. 107
6 - When Your Airline Isn't Your Airline: Regional Carriers Provide Lower Levels of Service and Safetyp. 139
7 - Outrageous Outsourcing: The Single Greatest Threat to Airline Safetyp. 169
8 - Unsafe at Any Altitude? Facing Unprecedented Dangersp. 199
9 - Threats to Survival: Why Many Air Crashes Need Not Be Fatalp. 223
10 - Lights, Camera, Strip Search: The Tragicomedy of Airline Securityp. 247
11 - Cloudy Skies: Aviation's Carbon Footprintp. 269
12 - Ink-Stained Wreckage: How Airlines Manipulate the Mediap. 285
Epilogue: Fighting the Clockp. 305
Conclusion: A Manifesto for Taking Back Our Skiesp. 307
Appendix A - Domestic Mainline Airline Partnerships with Regionalsp. 315
Appendix B - Domestic Regional Airline Partnerships with Mainlinesp. 316
Glossaryp. 317
Selected Bibliographyp. 319
Notesp. 337
Indexp. 345


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