home > library information > library cards & borrowing > notices To receive notices by email
Use My Account: Personal Information to enter an email address in your account. If no email address is entered, you will be notified by phone. Be sure to keep your contact information up-to-date so that you receive your notices.

Types of notices
Holds
You will be notified when a requested item is ready to pick up.

Overdues
You will be notified when an item is 7, 14, 21 and 28 days overdue. After the final notice, an item not returned will be declared lost.

Due Soon
You can choose to receive a courtesy email to notify you that items are coming due. Due Soon notification is available by email only (use My Account: Personal Information to sign up.) Failure to receive a "Due Soon" notice does not exempt you from fines.

Troubleshooting
Email
If your email address is correct and you're not receiving notices, you may need to set your email account to accept mail from these addresses:

• notices@hclib.org (for Due Soon notices, Author Alerts, and newsletters)
• notices@hennepin.hclib.org (for Holds Ready to Pick Up and Overdue notices)

When an email is returned as undeliverable, a message will be placed in your account, but that notice will not be re-sent. Phone notification will then be used for future notices until the problem is resolved.

Phone
An automated phone system places calls and leaves messages. As soon as the system detects that the phone has been answered, the message is played. It does not wait for beeps, chimes etc. It cannot interact with messaging systems.

These calls show up as "unknown" on caller ID so if you have anonymous call blocking on your phone system these calls will be blocked.

Postal mail notification is used if phone calls are not answered.