Hennepin County Library - Ask a Librarian

im faq

Instant Messaging or IM

What is Instant Messaging or IM?

IM is a way to communicate with others over the Internet. This virtual 'chat' is live, typed conversation. Wikipedia offers a detailed description of Instant Messaging.

How do you start?

A 'Chat Now' button will appear when staff is available to answer your questions. Simply type in the box provided to connect with staff. If you have an IM account you can add us to your buddy list and contact us through your IM account.

If you have AOL Instant Messenger, Aim Express or Yahoo Instant Messenger our screen name is askhclib. For MSN Live Messenger our screen name is askhclib@hotmail.com.

Don't have an account? They're Free!

Connect to AIM Express, the web version of AOL IM http://www.aim.com/aimexpress.adp

Download AOL Instant Messenger

http://www.aim.com/download.adp

Download Yahoo Instant Messenger

http://messenger.yahoo.com/webmessengerpromo.php*

When is this available?

Staff will make every effort to be available online Monday - Thursday 9am to 7pm, Fridays 9am to 5pm.

Privacy Policy

The Library will not publish your personal information or provide it to other organizations. The Library's Data Privacy of Library Records policy includes more detail on our privacy policies.

Internet Safety

http://www.hclib.org/pub/search/internet_search.cfm?div=is

Your comments and feedback on this IM service are welcome!




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