Curbside pickup service

Curbside pickup locations are becoming Grab and Go locations. This expanded service will facilitate short visits to the library to pick-up holds, browse materials, and use of computers.

Hours and transition schedule

Hours

Monday-Friday, 9 a.m.-5 p.m.

Transition schedule

In an effort to expand limited in-person library services, curbside pickup locations are beginning to offer Grab and Go service.

As curbside services end, library staff recognize that some patrons may still prefer a contactless pickup option. If you have a special need for contactless pickup, please call your library in advance of your visit. Staff may still be able to help connect you with library materials.

August 17

August 24

August 31

Curbside pickup step-by-step

  1. Place items on hold.
    • Use our website to search for items and place holds.
  2. Wait for notification, then call us when you plan to pick up.
    • You will receive email or phone notification when your hold is available for pickup. Wait times for holds placed online are currently longer than usual.
    • After you receive notification, call your curbside pickup library and have your library card barcode available. For faster service onsite, call ahead with an estimated time of arrival so staff can have your items ready.
    • Staff will check out your items, put them in a plastic bag, and place the bag on a cart outside of the building.
  3. After calling, pick up your items at the curbside location.
    • Bags will be on a cart outside the building.
    • Find your bag labeled with your hold pickup number (this is written on your library card).
    • Grab your bag and enjoy!

Frequently asked questions

Browse the FAQs below for more detailed information about curbside pickup, or Ask Us for more information.

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You will receive an email or phone notification, based on the preference selected in your account.

To support social distancing efforts, libraries offering curbside pickup are operating with very limited staff. Wait times for holds placed online are currently longer than usual. Thanks for your patience.

Return materials in designated bins at any open location, Monday-Friday, 9 a.m.-5 p.m. Regular library book returns remain closed.

Items will be removed from your account after they have been quarantined.

Due dates for physical materials continue to be automatically extended. You are not required to return materials at this time.

Yes, patrons must hold a library card registered with Hennepin County Library to use curbside pickup. If you do not have a regular library card, locations with curbside pickup can create one for you. Call the library and our staff will place your new library card in the bag with your materials.

Please note that temporary e-cards can only be used for online services.

If a patron experiences mobility issues, we can provide an accommodation such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.

Yes! Contact a curbside service location or Ask Us for reading suggestions.

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