2025 Annual Patron Survey is now open

The 2025 Annual Patron Satisfaction Survey is underway. What do you want to tell us this year?

2024 Survey Results

Your feedback is important. Here’s what we learned from more than 4,000 responses last year

You love your library.

• 99% Were able to accomplish what they wanted to do
• 97% Felt positive about their visit
• 90% Were satisfied with the resources or services they used

You appreciate your library and staff.

• Library staff. You appreciate the excellent services provided by library staff.
• Services. You think library services are easy to access and use.
• Support. You appreciate the library for meeting the needs of our diverse community.

You have a few suggestions.

Here are some things you think could be better.

• Reduce noise
• Reduce materials wait time
• Increase library hours
• Safe and welcoming spaces

We hear you.

Your feedback is shared with the library leadership team. Some of these concerns take time to review and we are investigating solutions to address them. A few things we’ve recently completed include:

• Updated Patron Rules of Conduct to address noise and safety concerns
• Added meeting or study rooms to libraries that were scheduled for a remodeling project, when space allowed. Recently completed projects include:
  • Augsburg Park Library
  • Pierre Bottineau Library
  • Sumner Library
• Use the latest in noise dampening technology wherever possible to help control noise levels.
• Continue to explore ways to best communicate expectations for library spaces.